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Hi Siva,
We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development however the theme is aligned with our current multi-year strategy and will be considered for a future release.
IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.
IBM will update this request in the future.
Thank you for your interest in the Cúram product.
Shane McFadden, Cúram SPM Product Management team
Update on this one, the customer requirement was to include this additional item on Transaction History as that is a more complete overview/snapshot of the case, and in practice used by agents to reduce multiple clicks in the UI.
We have indeed used CaseTransactionLogImpl.recordCaseTransaction(), but the RFE was intended to get a hook point to avoid the need to replace superclass.
With this additional info can it be reopened for consideration?
Thanks
Hi Siva,
We have evaluated your request and have determined that it cannot be implemented at this time.
The financial transactions are all logged under the financials tab for the Person/Case - this is the definitive/comprehensive list and therefore the transaction history doesn't need to be relied on for financial transactions.
There is an API available for adding to the out-of-the-box transactions logged, if any customer wants to have every single transaction logged.
curam.core.sl.impl.CaseTransactionLogImpl.recordCaseTransaction(). It is marked as an external API and they can find it in our JavaDoc: http://cadg-demo.rtp.raleigh.ibm.com:9080/curamanalysisdocumentation/javadoc/curam/core/sl/impl/CaseTransactionLogImpl.html#recordCaseTransaction-java.lang.String-curam.util.exception.LocalisableString-long-long-
Your request may be resubmitted for consideration after 12 months from the date of decline.
Thank you for your interest in the Cúram SPM product.
Shane McFadden, Cúram SPM Product Management team
Hi Siva,
Thank you for your enhancement request.
We require some further analysis to determine whether or not this enhancement can be considered in a future release.
I will provide another response when our investigation is complete.
Thank you,
Shane McFadden, Cúram SPM Product Management team