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Status Not under consideration
Created by Guest
Created on Sep 1, 2020

Reissue Payment screen is missing validation

Validation is missing for Reissue Payment without selecting any of the fields.

Support team advised to raise this issue as an enhancement. Support Case number WH00011450.

Customer Name ESDC
  • Attach files
  • Guest
    Reply
    |
    Nov 23, 2020

    Hi Ravi,

    We have not received the additional information we previously requested from you that would allow us to fully understand and evaluate your enhancement request. Since we have not received the information within the 30 day timeframe, we are closing this request.

    If you are able to provide the additional information in the future, please open a new enhancement request and we will be glad to review. We do appreciate the time you take to share your ideas with us and utilize your inputs to improve our product offering.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Sep 7, 2020

    Hi Ravi,

    We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.

    Based on the information provided, our understanding of your request is that you are asking for a confirmation message to be presented after Reissue payment action is complete.
    I.e. Actual Results: Payment is reissued without any confirmation message to the user.
    Expected: System should provide a confirmation message to the user.

    However, looking at the screenshot attachments the focus appears to be on the '* required field' information label and the lack of an asterisk beside either of the input fields indicating that neither are required.

    Can we get confirmation on what the exact issue this request is to address?

    Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe we will have to close the request due to insufficient information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Sep 2, 2020

    Hi Ravi,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Sep 1, 2020

    Attachment (Use case)

  • Guest
    Reply
    |
    Sep 1, 2020

    Attachment (Use case)