Merative Ideas Portal

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We invite you to shape the future of Merative, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Status Not under consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Cannot support Word integration in environments where browser is a remotely accessed application on Windows 2008

The customer has been successfully using Word integration in C�ram 5.0 and accessing it with a browser run remotely over Citrix.

They are upgrading to a new remote access solution and it involves upgrading to Windows 2008. With this new platform the existing C�ram 5.0 ActiveX control doesn't work due to a specific COM API (SHDocVw.ShellWindows) not being available in a remote access scenario. It is likely (needs to be checked though) that V6 is using the same API and will not work either.

The customer engaged the Microfost support and they advise using a different API: "If this ActiveX control is not supported on IE8/IE9 Citrix or RemoteApp and the goal is to connect to the object model of each new running instance of Internet Explorer, an alternative mechanism is to create a Browser Helper Object"

We need to explore this alternative API and if it satisfies all our use cases on platforms we need to support then we should move to it.

Customer Name ReturnToWorkSA
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  • Guest
    Reply
    |     Jun 3, 2021

    Hi Chris,

    As part of our efforts to be transparent about our intentions with each enhancement suggestion, the offering team has initiated an annual process to carefully review the list of open enhancements.
    We acknowledge the benefit of your suggested enhancement however other features are taking a priority in our planning at this time. Since we will not be addressing this item in the near term, we are closing this request. Although we will not take any further action at this time your suggestion will be available in our ideas repository for future consideration.

    We value your feedback and thank you for allowing us the privilege of partnering with you in developing our products.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Aug 5, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team