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Status Future consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

The eligibility for applicants on a closed PD case must not be determined and PD cases must not be created automatically

Problem title:
Issues with HCR-4413

Problem description:
The 6.0.5.5 release notes state:
http:www.ibm.com/support/docview.wss?uid=swg27042400

HCR-4413 - Prevent automatic reopening of product delivery cases when closed with a specific reason.

Previously, when a product delivery case with eligible applicants was closed, reassessment was triggered and the case was automatically reopened as the applicant was still eligible. The following enhancements are implemented so the product delivery cases are not reopened automatically and remain closed:
1. PD case closure is now enhanced to not reassess and reopen automatically when the case is closed with a specific reason, say 'Created in Error'.
2. The admin property curam.miscapp.productDeliveryReactivateClosedReason has been added to support the configuration of closure reasons based on which the PD cases are not to be reopened.
3. The Program Group logic is updated to not reuse PD cases that are closed with the configured reasons.
4. A hook is also added to the program group logic to support the implementation of custom logic if the closed cases have to be processed differently to what is supported by default.

This is replicated in the formal documentation. We consider this incorrect and believe it should re-assess and reconcile (i.e. grey box re-assessment as well as CER re-assessment) when the case is closed. However it should not re-open the case.

Why is the behaviour still different from CGISS (in terms of grey box we are aware there are no financial payments in HCR but we have custom issuance)

Business impact:
Potentially incorrect

Product release
6.0.5.5

Customer Name North Carolina - Dept of Health and Human Services
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  • Guest
    Reply
    |     Aug 6, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team