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Hi Amber,
We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development however the theme is aligned with our current multi-year strategy and will be considered for a future release.
IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.
IBM will update this request in the future.
Thank you for your interest in the Cúram product.
Shane McFadden, Cúram SPM Product Management team
Currently, we have to write off the Overpayment which is recording inaccurate information in the application. Write off means that you are no longer collecting the debt which is not accurate but the only option we have within the application. Therefore, we have track the manual payments outside of the application. We have a very high volume of providers that will submit a cheque or pay cash towards their overpayment case. We receive manual payments from providers on a daily basis whether by cheque or cash because they want their overpayment paid off. There should be an option to say cash received in the overpayment case so we don't have to write it off. The write off option is inaccurate because it is actually a repayment that occurred. Please let me know if you have any other questions.
Hi Amber,
In order to evaluate your request further we require that you provide more detail as follows.
What are the consequences and impact to the end user of not having this functionality available in your solution?
How often does this situation occur where a provider has outstanding liabilities and no future payments from which to recover the overpayments?
How are you working around the issue today?
Thank you,
Shane McFadden, Cúram SPM Product Management team
Due to processing by IBM, this request was reassigned to have the following updated attributes:
Brand - Watson Health
Product family - Cúram Social Program Management
Product - Provider Management
Component - Functionality
Source - Other
For recording keeping, the previous attributes were:
Brand - Watson Health
Product family - Cúram Social Program Management
Product - Child Welfare
Component - Functionality
Source -
Hi Amber,
Thank you for your enhancement request.
We require some further analysis to determine whether or not this enhancement can be considered in a future release.
I will provide another response when our investigation is complete.
Thank you,
Shane McFadden, Cúram SPM Product Management team