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Status Future consideration
Categories Provider Management
Created by Amber Ortman
Created on Jul 9, 2018

Require ability to record Manual Payments for a Provider and Provider Groups

Currently, the application is only recording manually received payments for Person and Employer.

We are requesting an enhancement that will have functionality to record the manually received payments for all concerns roles (Provider and Provider Groups)

Refer to closed PMR 75306999649

Customer Name Saskatchewan - Ministry of Social Services
  • Attach files
  • Guest
    Reply
    |
    Sep 6, 2018

    Hi Amber,

    We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development however the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Shane McFadden, Cúram SPM Product Management team

  • Amber Ortman
    Reply
    |
    Aug 23, 2018

    Currently, we have to write off the Overpayment which is recording inaccurate information in the application. Write off means that you are no longer collecting the debt which is not accurate but the only option we have within the application. Therefore, we have track the manual payments outside of the application. We have a very high volume of providers that will submit a cheque or pay cash towards their overpayment case. We receive manual payments from providers on a daily basis whether by cheque or cash because they want their overpayment paid off. There should be an option to say cash received in the overpayment case so we don't have to write it off. The write off option is inaccurate because it is actually a repayment that occurred. Please let me know if you have any other questions.

  • Guest
    Reply
    |
    Aug 15, 2018

    Hi Amber,

    In order to evaluate your request further we require that you provide more detail as follows.
    What are the consequences and impact to the end user of not having this functionality available in your solution?
    How often does this situation occur where a provider has outstanding liabilities and no future payments from which to recover the overpayments?
    How are you working around the issue today?

    Thank you,
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |
    Aug 8, 2018

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Provider Management
    Component - Functionality
    Source - Other

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Child Welfare
    Component - Functionality
    Source -

  • Guest
    Reply
    |
    Jul 25, 2018

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team