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Status Not under consideration
Categories Universal Access
Created by Guest
Created on Oct 16, 2016

RELATED IDEAS

Allow conditionally displayed navigation buttons to be displayed on the Am i Eligible page

Drive different conditional display of navigation buttons on Am I Eligible page based on Eligible or Indelible decision.

Citizen needs to easily be able to identify the next step in the process from the Am I Eligible page. Currently from the Am I Eligible page, if you are ineligible users can still click Next, instead of having to Exit. Would be great to include the ability to remove the Next or have it available based on configuration settings driven by a rule set or conditions on the page.

Customer Name Singapore, MSF - Singapore
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  • Guest
    Reply
    |     Nov 21, 2016

    Hi Meagan,

    We understand how the proposed enhancement could be beneficial to you as part of a Cúram based solution. However, since you have been able to find a work around for your issue and because it is not likely that we will be able to prioritise this on our backlog in the near future, we are rejecting your request.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Nov 13, 2016

    See my comments in 95935 pt 3 where if the citizen is not considered eligible for a program then they should not be able to click the Next button to go an apply online for that program. This is confusing to the user and can result in applications being submitted in error. I realize that this ability is present as citizen's are informed that they are 'potentially' ineligible and to support the no wrong door philosophy.

    One suggestion on dealing with this is to provide a checkbox to the program config to ensure that the citizen cannot apply for the program if the screening deems them ineligible. In Singapore we were able to provide this functionality by customising the ScreeningResults.xml to make an additional facade call to conditionally display the 'Next' button on this page based on eligible programs available.

  • Guest
    Reply
    |     Nov 13, 2016

    This one is marked as 'Need More Info' - do you need further information to investigate?

  • Guest
    Reply
    |     Oct 17, 2016

    Hi Meagan,

    Thank you for your enhancement request. We require some further analysis to determine whether or not this enhancement can be considered in a future release. I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team