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Hi Linas,
We are happy to inform you that your enhancement request was delivered in the release of IBM Cúram Social Program Management, version 7.0.7.0.
This is described in the Knowledge Centre What's New for 7.0.7: https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.8/com.ibm.curam.content.doc/whats_new/spm_707_whatsnew.html
IBM Cúram Smart Navigator is a feature that enables quick navigation to predefined persons, pages, or tabs. You can use the new navigation hook to intercept navigation and insert custom processing between the click of a result and navigation to the related page. For example, you could use custom processing to display important information to the caseworker that, otherwise, might be bypassed. For more information, see Navigation hook and Implementing a navigation hook.
We hope that this addition to the product will meet your requirements sufficiently.
I will now close this ticket as delivered.
Thank you for your interest in the Cúram product.
Shane McFadden, Cúram SPM Product Management team
We'd like to clarify and provide some examples of what we expect a hook point to do:
1. Determine if extra information needs to be displayed before navigating to the target page
2. Display extra information tailored to the client's situation (e.g. through a custom modal dialog)
3. Get a forced acknowledgement that the user has read / understood the information.
4. Invoke extra system processing if required
5. Additionally, do not display this extra information when the same user is accessing the same person's record several times in the same session
Example 1:
A user is using smart navigation trying to access the record of the client who has a special caution "Home detainee".
The hook implementation determines that a special caution exists and displays a page/modal dialog to inform the user that this client has a special caution of "Home detainee" and the comment from the special caution record.
A user clicks OK to acknowledge the message and is taken to the target page.
Example 2:
A user is using smart navigation trying to access the record of the client who has a flag "Warrant to arrest - public risk".
The hook implementation determines that a the flag "warrant to arrest - public risk" exists in the database for the client and displays a page/modal dialog to inform the user that this client has "warrant to arrest - public risk" and asks user to indicate whether the client is with the user.
If user selects "yes, client is in the office" the hook (or the action in the modal dialog/UIM) sends an email to the central office and user is taken to the target page.
If user select "no, client is not in the office" the hook does nothing extra and user is taken to the target page.
Example 3:
A user is trying to access a record of the client who has no special cautions, no must view notes and flag "warrant to arrest - public risk" is not set.
The hook implementation determines that no extra information is required to be displayed and smart navigation takes the user to the target page with no interruption.
Hi Linas,
We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development and we have no short term plans to provide this enhancement. However, the theme is aligned with our current multi-year strategy and will be considered for a future release.
IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.
IBM will update this request in the future.
Thank you for your interest in the Cúram product.
Shane McFadden, Cúram SPM Product Management team
Hi Linas,
Thank you for your enhancement request.
We require some further analysis to determine whether or not this enhancement can be considered in a future release.
I will provide another response when our investigation is complete.
Thank you,
Shane McFadden, Cúram SPM Product Management team