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Status Is a defect
Categories Social Program Management Platform
Created by Guest
Created on Oct 24, 2018

RELATED IDEAS

Hook point needed for smart navigator customization

In NC FAST, we wanted to disable the name search and only allow reference number or social security search, in combination with search keywords. To implement such kind of customization we didn't have any hook points.

Also we have two different screens for Outcome plan one for Cash Assistance and one for Child Services products. Both the programs use their own Outcome Plan home screen. But Smart navigator is always returning to the default screen on all the outcome plan searches thus resulting in security related errors.

We need all possible hook points to customize Smart Navigator.

Also search keywords present in the following Search Targets are not working:
1. Application
2. Eligibility
3. Person Search

Customer Name North Carolina - Dept of Health and Human Services
  • Attach files
  • Guest
    Reply
    |     May 21, 2020

    Hi Michelle,

    We would like to inform you that your enhancement request was addressed in version 7.0.7 of IBM Cúram Social Program Management.

    For more information please refer to the following 7.0.7 release notes here: https://www.ibm.com/support/pages/node/887205

    PO07999, WorkItem:240056 - Smart Navigator search is returning the default Outcome Plan home page rather than the one that was configured through the administration application
    PO08003, WorkItem:239868 - Smart Navigator: Application Search keyword not working for Income Support users

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Dec 6, 2018

    Hi Michelle,

    We have evaluated your request and have determined that the issues in this request have been raised through the support process where they were accepted as defects.
    We are closing this enhancement request as we will now address the issues in the associated APAR defect tickets.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Dec 6, 2018

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Social Program Management Platform
    Component - Functionality
    Source - IBM User Group

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Outcome Management
    Component - Functionality
    Source - IBM User Group

  • Guest
    Reply
    |     Oct 30, 2018

    Hi Michelle,

    We do support a number of customizations for the Smart Navigator. For the scenarios mentioned in the Use Case have you referred to the 'Customizing IBM Cúram Smart Navigator' guide under Developing > Cúram web client reference > Application configuration in the IBM Knowledge Center?

    If you could provide more information as to what you have tried using the customizations documented and where these cannot meet your requirements that would be very helpful.

    If you find something that does not work according to the documentation then please raise a PMR for follow up.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Oct 24, 2018

    Hi Michelle,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team