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Status Delivered
Categories Universal Access
Created by Guest
Created on Feb 10, 2016

RELATED IDEAS

Display latest eligibility and pending verifications on the Citizen portal.

Display latest eligibility and pending verifications on the Citizen portal. NC project also is interested in getting display verifications feature.

For the latest eligibility information in CP - the main goal is to prevent population that was initially QHP eligible , and due to CoC (done on case worker side) becomes eligible for public programs(MA, BHP) enrolling into QHP plans. Right now the System allows navigation to Plan Management even after the change in program. The result page is not reflecting the latest eligibility information , so this part is expected to be changed. Any paper verification that are outstanding on the case when the application is submitted should be presented on the eligibility result page. It will allow case workers, assistors, citizen to turn them back much quicker without delay in delivering benefit. In addition additional section in CP user account around outstanding verification is welcomed. The expectation is that if new verification are raised because CoC (online or case worker) the newly crated verification are added to CP section to be presented to user.

Customer Name North Carolina - Dept of Health and Human Services
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  • Guest
    Reply
    |     Mar 20, 2020

    Hi Kelly,

    We are happy to inform you that your enhancement request has been delivered in the new release of IBM Cúram Social Program Management, version 7.0.10.0.

    The new Citizen Verification feature was released in IBM Cúram Universal Access 2.7.0 and more information can be found in the What's New for this release: https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.10/com.ibm.curam.universalaccess.doc/CitizenEngagement/r_CEINST_UA_270_release_notes.html

    We hope that this addition to the product will meet your requirements sufficiently.

    I will now close this ticket as delivered.

    Thank you for your interest in the Cúram product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Feb 29, 2016

    Hi Kelly,
    Thank you for raising this enhancement request via the RFE portal. We are aware that you raised this previously using the pmr system and wanted to let you know that our original response is still valid, i.e.
    With respect to the display of the latest eligibility result on the citizen portal, as in the example of when a UQHP eligible citizen then becomes Streamlined MA eligible due to a change of circumstances initiated by a case worker, we agree that there is currently no way to push this updated eligibility information back to the citizen portal, and that this is a valid requirement. We have an existing enhancement to look at how the client's latest eligibility result can be made available on the citizen portal and will include this use case in that work. There is currently no information available; however, in terms of when this will be implemented in product. For the requirement to display pending verifications on the citizen portal, we have considered this request but this is not an enhancement that we are considering for product at this time.
    Please monitor the status of the RFE for updates on progress of the enhancement.

    Thanks,
    Claire

  • Guest
    Reply
    |     Feb 23, 2016

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Universal Access
    Component - Functionality
    Source - Other

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Social Program Management Platform
    Component - Functionality
    Source -