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Status Not under consideration
Categories Income Support for Medical Assistance
Created by Guest
Created on Nov 30, 2020

RELATED IDEAS

Resolution to include Add feature on Citizen Portal Application IEG Summary Screen Clusters

The "Add" feature in the Summary page of the application IEG seems to display inconsistently across various sections of the page.

When an applicant answers "No" to certain conditional questions previously in the script, and no other applicants have answered yes to these questions, there is no option to add this information in the respective sections of the Summary page (e.g. Pregnancy, Student, Foster Care, Income). Since the user is unable to add the information from the Summary screen, the user would need to navigate back to the associated questions to add the information (Back button in the IEG or the section headers on the left side of the page). Some sections make sense to not have an Add button if no evidence is present--it wouldn't make sense to have an Add button for an income deductions related section if there is no underlying Income present.

Customer Name South Carolina
  • Attach files
  • Guest
    Reply
    |     Jan 12, 2021

    Hi Kyle,

    We have not received the additional information we previously requested from you that would allow us to fully understand and evaluate your enhancement request. Since we have not received the information within the 30 day timeframe, we are closing this request.

    If you are able to provide the additional information in the future, please open a new enhancement request and we will be glad to review. We do appreciate the time you take to share your ideas with us and utilize your inputs to improve our product offering.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Dec 8, 2020

    Hi Kyle,

    We have reviewed your enhancement suggestion and require more information to properly understand the issue.

    In theory our IEG infrastructure already supports the addition of Add links on list elements on Summary pages.

    Have you already raised a support case for this issue so that you can send the IEG script you are using to us for further analysis? If so please let us know the support case reference number.
    If not I suggest that would be the first step and then the result of that analysis would determine whether a defect or enhancement is required to meet your requirement.

    Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe we will have to close the request due to insufficient information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Dec 1, 2020

    Hi Kyle,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Nov 30, 2020

    Attachment (Description): Screenshots illustrating Add button not displaying in some clusters of the Summary page

    PROD-7838 RFE S...
    PROD-7838 RFE Screenshots.docx
    Open full size
    PROD-7838 RFE Screenshots.docx