Skip to Main Content
Merative Ideas Portal

Shape the future of Merative!

We invite you to shape the future of Merative, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the Merative team to refine your idea

Help Merative prioritize your ideas and requests

The Merative team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at Merative works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notification on the decision

Some ideas can be implemented at Merative, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.


Merative External Privacy Statement: https://www.merative.com/privacy

Status Not under consideration
Categories Universal Access
Created by Sigitas Jakucionis
Created on Feb 17, 2023

Thumbnails not displaying for .tiff file in CE portal

Steps To Reproduce:


Submitted Case through CE portal in Current time


Eligibility created as expected.


On navigating to Your documents and trying to upload documents for the respective Information Requested cards

(PMR WH00012889, WH00013224 / DT036294)

Customer Name Minnesota project
Market Segment WH Government
Type of Request Customer Requirement
Market Opportunity

It will make universal portal more user friendly.

  • Attach files
  • CLAIRE MCGAFFEY
    Reply
    |
    Apr 4, 2023

    Hi Sigitas,

    We have reviewed your enhancement suggestion.

    Based on the information provided, our understanding of your request is as follows:

    • If a citizen uploads a .tiff file, the thumbnail is not rendered as it is for other file types.

    We do not intend to incorporate this capability into our product as .tiff files are not commonly used file types and many of the web browsers we support also do not support .tiff files. We are therefore closing this request and do not plan to take any further action.

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,

    Drake Broussard, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |
    Mar 3, 2023

    @CLAIRE MCGAFFEY request for more info below:


    Hi Sigitas,

    We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.

    Based on the information provided, our understanding of your request is:

    • If a citizen uploads a .tiff file, the thumbnail is not rendered as it is for other file types.

    We have the following additional questions:

    1. Do you have estimates or a metric of how often the .tiff file type is used by citizens as compared to other file types?

    Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe, we will have to close the request due to insufficient information.

    Thank you,

    Drake Broussard, SPM Product Management Team

    1 reply
  • CLAIRE MCGAFFEY
    Reply
    |
    Feb 20, 2023

    Hi Sigitas,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Barbara Ridgway, SPM Product Management Team