We invite you to shape the future of Merative, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
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Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
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Help Merative prioritize your ideas and requests
The Merative team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at Merative works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
Receive notification on the decision
Some ideas can be implemented at Merative, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
Reject Document Uploads for Verification Items (CE Portal)
Currently, the CE Portal allows a citizen to upload a document to verify outstanding verifications created on the Worker Portal. There are currently only 2 status, Submitted and Verified. If the worker is validating the document and it is deemed insufficient, the worker has no way to reject or deny the documentation to request a new upload. The verification on the CE Portal will show Submitted until another document is received, through a manual process, and validated by the Worker. When the OV is cleared, the status will show Verified on the CE Portal, but it will be based on a different document.
Persona Based Summary
As an eligibility worker, I am unable to reject/deny a document that was uploaded via the Citizen Portal but is not sufficient, is illegible, etc to request additional information from the citizen. Additionally, the citizen would need to be notified their document was reject or denied and new information is needed.
Type of Request
Usage frequency + #/type of users impacted
All citizens w/ accounts via the CE Portal and all eligibility workers.
CURAM:Workarounds + Proposed Solution
No work around or proposed solution other than the existing functionality.