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Status Future consideration
Categories Universal Access
Created by Tiffany Ortega
Created on Mar 14, 2023

RELATED IDEAS

Reject Document Uploads for Verification Items (CE Portal)

Currently, the CE Portal allows a citizen to upload a document to verify outstanding verifications created on the Worker Portal. There are currently only 2 status, Submitted and Verified. If the worker is validating the document and it is deemed insufficient, the worker has no way to reject or deny the documentation to request a new upload. The verification on the CE Portal will show Submitted until another document is received, through a manual process, and validated by the Worker. When the OV is cleared, the status will show Verified on the CE Portal, but it will be based on a different document.

Customer Name SCDHHS
Persona Based Summary

As an eligibility worker, I am unable to reject/deny a document that was uploaded via the Citizen Portal but is not sufficient, is illegible, etc to request additional information from the citizen. Additionally, the citizen would need to be notified their document was reject or denied and new information is needed.
Market Segment Eligibility & Entitlement
Type of Request Idea
Market Opportunity

Unknown
Usage frequency + #/type of users impacted

All citizens w/ accounts via the CE Portal and all eligibility workers.
CURAM:Workarounds + Proposed Solution

No work around or proposed solution other than the existing functionality.
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  • CLAIRE MCGAFFEY
    Reply
    |     Mar 31, 2023

    Hi Tiffany,

    Based on the information provided, our understanding of your request is as follows:

    • When a verification document provided by a citizen is reviewed and subsequently rejected by an eligibility worker, the citizen should be notified so that they can supply new information. Currently while the worker can reject documentation, the citizen is unaware that they need to upload new information.

    The theme is aligned with our current multi-year strategy for our product, and we have accepted your suggestion as a consideration for a future release. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,

    Barbara Ridgway, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Mar 15, 2023

    Hi Tiffany

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Barbara Ridgway , SPM Product Management Team