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Status Is a defect
Categories Child Welfare
Created by Amber Ortman
Created on Jul 14, 2020

RELATED IDEAS

Recently Viewed Cases and Providers is Required

Currently, when My Recently Viewed Cases is selected zero results are displayed. No cases are displayed after viewing a Intake, Investigation or Ongoing.

We are requesting an enhancement where the My Recently Viewed Cases will display the list of Intake, Investigation, Ongoing and Providers that were recently viewed. We would expect to see a different color or highlighting of the Cases and Providers that have been recently viewed.

Refer to closed PMR numbers 78381999649 and 70261999649.

Customer Name Saskatchewan - Ministry of Social Services
  • Attach files
  • Guest
    Reply
    |     Aug 13, 2020

    Hi Amber,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:

    When a caseworker is accessing information regarding intakes, investigations, ongoing cases, and providers, it would be helpful to provide a way to easily view those items that were recently accessed by the caseworker.

    My Recently Viewed Cases was designed to display recently viewed Ongoing cases and we have determined this is actually a defect that requires a code change to correct. We have reviewed this defect with the support team and opened a ticket on your behalf to get this resolved. We are now closing this enhancement request. You may track the request to fix the defect with the new APAR ticket number PO08897.

    For the display of recent Intakes, Investigations, and Providers we acknowledge the benefit of the proposed enhancement. However, we don't have a large demand to add these items to "My Recently Viewed Cases" tab or to create a separate tab for these items. Our offering currently provides a way to address this need: caseworkers have the ability to quickly navigate back to different cases types that were previously viewed by using the new 'Smart Navigator' functionality. Please refer to the following sections in the Knowledge Center for further information:
    https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.4/com.ibm.curam.content.doc/Participant/c_smartnavigator.html
    https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.4/com.ibm.curam.content.doc/WebClientReference/r_WEBCREF_Conf_search_target.html

    Thank you for taking the time to share your ideas with us.
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Jul 15, 2020

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team