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Status Not under consideration
Created by Guest
Created on Nov 13, 2018

IEG Script Attribute – highlight-validation errors.

This request stems from PMR - TS001299599, where IBM agreed that the following issue is a defect.

When the IEG script attribute – highlight-validation is set to true, and there are two questions on the page that have the same label, both the questions are highlighted.

IBM Knowledge center recommends not to have multiple questions with the same label, however on the ‘Information About You' page, if ‘Is the claimant's mailing address the same as the claimant's residential address?' is answered as ‘No' the Out of the Box screens have the same labels resulting in both the fields being highlighted even when one of them has been filled out correctly.

This is one screen where we have identified this issue and may occur on various other IEG screens too. This is a useful feature to have which will enhance the user experience. Our analysis has determined that this is an IEG player issue which interprets the script and should be updated to highlight the correct field.

Customer Name North Carolina - Dept of Health and Human Services
  • Attach files
  • Guest
    Reply
    |
    Nov 16, 2018

    Hi Chhavi,

    We have evaluated your request and have determined that it cannot be implemented at this time when compared against other priorities we have and the fact guidance on this is provided in the Knowledge Centre: "If two questions on the page have the same label (not recommended) and one of questions failed the validation, both questions are highlighted."

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |
    Nov 14, 2018

    Hi Chhavi,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |
    Nov 13, 2018

    Attachment (Use case): Attached screenshots display how both fields Address fields are highlighted even though only one has missing information.