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from PMR meeting 2023-Sep-28
Having Task Type and Task Subtype assigned while creating task
WLM
Required for R2/R3
(Compliant extension can be done to support this requirement – need to confirm this was delivered in R1.0.2)
Hi, we (NZ) have made some customisations in our implementation to have tasks types (however we manage absolute majority of our tasks in an external system).
Hi Sowmya,
We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
You require the ability to have the task type and subtype assigned when a task is created.
The theme is aligned with our current multi-year strategy for our product and we have accepted your suggestion as a consideration for a future release. Our roadmap focus on Caseworker Experience will allow us to explore topics such as this one, with sponsor user input. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.
Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.
Regards,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.
Hi Sowmya,
Thank you for providing the additional information requested. Within the next 30 days we will review the details you have provided and inform you of our analysis and decision.
Thank you,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.
Hello Shane,
To answer your questions:
1. Is this enhancement required for a customer implementation and if so can you let us know who?
Yes this enhancement is for Scottish Government customer.
2. Could you provide more supporting information as to the business scenarios where you require the ability to have the task type and subtype assigned when a task is created?
a) Scenario when an application gets submitted for a person a task gets raised in the background and assigned to work queue to notify the case workers to process the application. Currently there is no way to find out if the application was submitted out of error or duplicate. In this case the task type would be application submission and sub type being error or duplicate.
b) When we have change of circumstances which might have n number of changes related to the person there is no way to find out what's the actual change in the task until and unless the case workers goes and checks it manually For example the sub type in this case can be "change of name", "change of address", "change in nationality".
The above ones are few, but we have many such business requirement surrounding to show task type and sub type when the task is created.
Hope this is detailed enough. Kindly let me know if you need any more information.
Thanks and Regards
Sowmya
Hi Sowmya,
We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.
We have the following additional questions:
1. Is this enhancement required for a customer implementation and if so can you let us know who?
2. Could you provide more supporting information as to the business scenarios where you require the ability to have the task type and subtype assigned when a task is created?
Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe we will have to close the request due to insufficient information.
Thank you,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.
Hi Sowmya,
Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.
We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.
Thank you,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.