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Status Not under consideration
Categories Social Program Management Platform
Created by Shankar Sreedhara
Created on Jun 7, 2016

RELATED IDEAS

Tasks forwarded needs to be automatically reserved if the property is set...

Tasks reserved by a worker when forwarded to another worker is not
reserved for the new worker.

Steps -
1. Login as a worker and create a task and assign to self.
2. Navigate to the task home page.
3. Forward this task to another worker.
4. Login as the other worker to confirm if the task forwarded is
reserved.

Expected Result - Task should have been automatically reserved to the new user.

Actual Result - Task is not reserved when forwarded to the new worker, but, rather goes back to 'Assigned Tasks' list.

User Story # - 156565

Customer Name New Zealand MSD, IBM CORP
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  • Guest
    Reply
    |     Mar 28, 2017

    Hi Shankarnarayana,

    On looking into your request further and doing a deeper evaluation of it, it has been determined that it cannot be implemented at this time.

    The reason for this is because reserving a task is intended to mean that the user is ready to start working on the task or actively working on it. We do not think that it can be assumed that just because a task is forwarded to a user that they are immediately going to start working on it and that it takes priority over other tasks assigned to that user. Tasks have priority assigned, they have deadline dates etc. plus users may also have to consider assignment of tasks from other sources also (e.g. work-queue tasks) Because of this we believe that the user still needs to reserve the tasks as they see fit and therefore it is not something that we currently plan to address in-product.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram product.

    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Sep 9, 2016

    Hi,

    We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development, however the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management tea

  • Guest
    Reply
    |     Jun 10, 2016

    Hi Shankarnarayana,

    Thank you for your enhancement request. We require some further analysis internally to determine whether or not it can be considered in a future release. I will provide another response when this investigation is complete.

    Thanks again,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Jun 7, 2016

    Our business at MSD in NZ is also interested in this feature