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Status Under review
Categories Social Program Management Platform
Created by Gary Parker
Created on Oct 30, 2024

RELATED IDEAS

Enable Task Details to be set on a Decision Activity (Workflow)

At enactment, a decision workflow does not support the setting of:

• Task priority

• Task initial comments

• Biz object associations

In fact task priority is hardcoded in the OOTB DecisionActivity code.

This means that the client has to write additional custom code to have a post processing step after the workflow has completed to set the above appropriately.

This in contrast to a generic task workflow which supports the setting of all the above at enactment. As the decision workflow creates a task, it shold support the client required settings for these task attributes at enactment without a custom post processing step.

According to PD support this is 'as designed' so rather than a miss/defect, the request to support this needs to be enhancement.


Attached a PDF of the PMR and some additional screenshots.

00355783 - Deci...
00355783 - Deci...
00355783 - Decision Workflow - Unable to set certain task details as part of enactment - Cases - Merative Support.pdf
 00355783 - Decision Workflow - Unable to set certain task details as part of enactment - Cases - Merative Support.pdf
00355783 - Decision Workflow.docx
 00355783 - Decision Workflow.docx
00355783 - Decision Workflow - Unable to set certain task details as part of enactment - Cases - Merative Support.pdf 00355783 - Decision Workflow.docx
Customer Name Scottish Government
Persona Based Summary

As the system I want to be able to set appropriate task variables before enacting a decision workflow so that I don't have to have an additional custom post processing step to set them.
Market Segment Eligibility & Entitlement
Type of Request Idea
Market Opportunity

Provides more flexibilty in the product and would be consistent with the other areas of the workflow framework that supports task setting of attributes at enactment.

Less custom effort for the client and easy to "sell" it to existing and new clients.
Usage frequency + #/type of users impacted

Tasks are used significantly in the SG solution but this decision workflow is a great way of ensuring client advisors have performed required actions associated to the task.

We expect it will used more and more as an alternative to a normal task, provide better/easier MI on what actions a client advisor made.
CURAM:Workarounds + Proposed Solution

There is a custom post processing step that involves 2 actions:


1. Updates the task priority and adds the initial comment
2. Creates the biz object associations.
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