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Status Not under consideration
Created by Ramya Krishna
Created on Oct 20, 2023

RELATED IDEAS

Pre customisation hook points for Product Delivery life cycle


Pre customisation hook points required for Product Delivery life cycle status e.g. when a case is activated, closed, submitted for approval, approved, reopened etc.,


Already delivered Product delivery hook points are only for Post activity, eg:postProductDeliverySubmittedForApproval, postProductDeliveryApproved, postProductDeliveryActivation etc.,



Customer Name Scotish Government
Market Segment General
Type of Request Customer Requirement
Market Opportunity

If we get Pre ProductDelivery hook points we can completely get red rid of non-compliant customisation.

Each Product delivery status is mix of both pre and post delivery actions, so postProductDelivery actions alone won't sufficient to get rid off the customisation, please consider this enhancement request.
  • Attach files
  • Admin
    Graham McCrindle
    Reply
    |     Jan 16, 2024

    Hi Ramya,

    We have not received the additional information we previously requested from you that would allow us to fully understand and evaluate your enhancement request. Since we have not received the information within the 30-day timeframe, we are closing this request.

    If you can provide the additional information in the future, please open a new enhancement request and we will be glad to review. We do appreciate the time you take to share your ideas with us and utilize your inputs to improve our product offering.

    Thank you,

    Graham McCrindle, SPM Product Management Team

  • Admin
    Graham McCrindle
    Reply
    |     Jan 8, 2024

    Hi Ramya

    We are still awaiting further information with regards to this enhancement request, If this information is not provided then we will proceed to close this enhancement request.

    Regards

    Graham McCrindle - SPM Product Management Team


  • Admin
    Graham McCrindle
    Reply
    |     Dec 13, 2023

    Hi Ramya


    We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.

    Based on the information provided, our understanding of your request is:

    • request for an additional hook points for Product Delivery life cycle status which would enable the removal of Non Compliant customisations.

    We have the following additional questions:

      1. What non-compliant customizations do you currently have in place in this area (i.e. to work around the fact that the pre customization hook points required for Product Delivery life cycle status do not currently exist in the OOTB product).

      2. What states are currently served by these non-compliant customizations (some are mentioned within the request which include when a case is activated, closed, submitted for approval, approved, reopened etc.). Is this the definitive list ?

      3. What are the business problems currently being solved by these non-compliant custimizations i.e. what is the customer trying to do that is not provided for by the OOTB product in this area?

    Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe, we will have to close the request due to insufficient information.

    Thank you,

    Graham McCrindle, SPM Product Management Team






  • Ramya Krishna
    Reply
    |     Nov 10, 2023

    Hi Graham,

    I didn't find any field to update the priority. It may be 3 if the priorities were 1,2,3,4..

    Thanks,

    Ramya

  • Admin
    Graham McCrindle
    Reply
    |     Oct 26, 2023

    Hi Ramya

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions. Can you advise where this enhancement request would come in terms of priorities over other enhancement requests made by SG ?

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Graham McCrindle, SPM Product Management Team