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Status Future consideration
Categories Child Welfare
Created by Amber Ortman
Created on Nov 7, 2018

RELATED IDEAS

Additional Functionality Needed to View and Use Task Redirection

Currently, Supervisors have no option to know if a worker is receiving tasks that have been redirected to them from another user in the application. The Supervisor can see if a worker has redirected their tasks in the user workspace but they cannot see if Worker1 is receiving Tasks that been redirected to them from Worker2. Currently, Task Redirection can only be set up on a 1 level basis. There is no ability to have multiple levels of Task Redirection.

We are requesting an enhancement where the Supervisor would have the ability to view if Worker1 is receiving tasks due to a Task Redirection from Worker2. We are requesting an enhancement where the application would allow multiple levels of Task Redirection.

Refer to closed PMR 73705999649

Customer Name Saskatchewan - Ministry of Social Services
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  • Guest
    Reply
    |     Nov 9, 2018

    Hi Amber,

    We acknowledge that this enhancement request has been partially accepted for consideration - specifically the option to let Supervisors know if a worker is receiving tasks that have been redirected to them from another user in the application.
    The multiple levels of task redirection option is not possible at this point as it would be far more difficult to implement based on the current infrastructure and the way tasks are allocated right now.

    It may not be delivered within the release currently under development and we have no short term plans to provide this enhancement. However, the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Nov 8, 2018

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team