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Status Future consideration
Categories Social Program Management Platform
Created by Arjun Nayak
Created on Apr 5, 2023

RELATED IDEAS

Quick overview of the Case/Person profile progress (%age completion) and next available actions

A configurable Progress Information for a case or person - showing the percentage of person profile/application completion status along with links to the pages to which caseworkers can navigate and complete the person profile/case/applications.

Customer Name DSCIS MCYS Ontario
Persona Based Summary

Identification of application/case progress is currently unavailable on a single screen, to find this caseworker has to navigate to multiple screens to perform next tasks or action items as the percentage of profile details available is not computed using any metrics.
Market Segment Eligibility & Entitlement
Type of Request Idea
Market Opportunity

Easy navigation for Caseworkers and reduce number of clicks which will increase the efficiency.

Quick overview of the Case/Person profile completion progress (%age completion) and next available actions which will increase productivity.
Usage frequency + #/type of users impacted

Caseworker users and Supervisor users
CURAM:Workarounds + Proposed Solution

Proposed Solution:
A configurable Progress Bar at the Context panel to track the overall progress of the person profile, case information and provided with navigational links to perform set of next actions.
  • Attach files
  • CLAIRE MCGAFFEY
    Reply
    |     Jun 15, 2023

    Hi Arun,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:

    • You are requesting an enhancement to provide a way for caseworkers to more efficiently view and manage the progress of pertinent activities to be completed for persons and cases they manage.

    The theme is aligned with our current strategy for our product to continue to improve caseworker productivity and we have accepted your suggestion as a consideration for a future release.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestion.

    Thank you,

    Sheryl Brenton, SPM Product Management Team

    1 reply
  • CLAIRE MCGAFFEY
    Reply
    |     Apr 24, 2023

    Hi Arjun,

    We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.

    We have the following additional questions:

    Your requirements include the ability to track the overall progress of a person profile. Can you provide further details/examples of what types of activities you have the need to track progress against?

    • The solution you proposed mentions a configurable Progress Bar at the Context panel level. Can you explain more about what you would consider a need to provide configuration for?

    Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe, we will have to close the request due to insufficient information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team

    1 reply
  • CLAIRE MCGAFFEY
    Reply
    |     Apr 5, 2023

    Hi Arjun,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team