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Status Not under consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

A configuration does not start from first page of the caseworker application form when resuming

Problem description We fixed a few stuck application scenarios from the caseworker application form IEG by making the registered person's date of birth and gender read-only. See PMR: 48879,004,000 for details of the local fix provided.

Now the procedure to change dob or gender of a registered person during application form is.

If the caseworker realize that the first person's date of birth or gender was registered incorrectly while filling the application form, he/she have to save and exit the application form. Go to the person home page and change the corresponding evidence. Resume the application form and proceed. We have added a custom function to reload the new date of birth and gender for the person to the caseworker IEG.

Since the caseworker can save and exit from any page of the IEG and change the dob and gender and resume the application from where he left, we have given training instructions to the caseworkers to start the application IEG from the first page (Getting started Page) to fire all validations and age and gender specific conditional questions.

However, we cannot make it mandatory on the IEG to start from the first page when resuming application, and if the caseworker does not go back to the first page it may cause stuck applications in some cases and necessary information may not be present in the datastore entity (such as isStudent, isPregnant etc).

So the customer wants to have a configuration to always start from the first page when resuming application from at the caseworker side IEG without losing any data already entered. That will help us restart the application form while resuming and solve all our problems, caseworker will just have to run through the application form and review each page and fill the necessary changes and proceed.

This enhancement request is a priority for us which will prevent caseworker from entering incomplete applications and applications being stuck. Business impact: Caseworkers are submitting incorrect applications and some of them get stuck since we cannot enforce them to start the IEG from the first page.

Customer Name Arkansas Department of Human Services
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  • Guest
    Reply
    |     Jun 3, 2021

    Hi Richard,

    As part of our efforts to be transparent about our intentions with each enhancement suggestion, the offering team has initiated an annual process to carefully review the list of open enhancements.
    We acknowledge the benefit of your suggested enhancement however other features are taking a priority in our planning at this time. Since we will not be addressing this item in the near term, we are closing this request. Although we will not take any further action at this time your suggestion will be available in our ideas repository for future consideration.

    We value your feedback and thank you for allowing us the privilege of partnering with you in developing our products.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Aug 6, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team