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Status Not under consideration
Categories Child Welfare
Created by Amber Ortman
Created on Jan 15, 2018

RELATED IDEAS

Require Ongoing case closure Reason and Comments to populate in Status History

In OOTB V6 there is a sub-navigation tab in the Administration tab
titled Status History. Within this screen the user can see the dates
and times that the Ongoing Case was open and closed and who the worker
assigned to the open case was/is and who closed or re-opened the case.

When a case is closed the user has to enter a Case Closure Reason from
a drop down box and comments before they hit save. Once they have
clicked save the status of the case changes to closed but the comments
and the reason that they entered during the close process doesn't
appear to populate anywhere.

When a user goes to re-open a closed Ongoing Case they have to select a
Re-Open reason from a drop down box and enter comments before they hit
save. However, when they save the re-open reason and the comments
populate next to the new open status line on the Status History screen.

Please refer to PMR 70233999649. There was a previous open APAR PO03339 that was closed as a No Plan to fix. We are now submitting an enhancement for this issue because the Case Closure Reason and Comments are required to display in the Status History.

APAR Description: When a case is closed the closure reason and comments are not displayed in the status history.
Within this screen the user can see the dates
and times that the Ongoing Case was open and closed and who the worker assigned to the open case was/is and who closed or re-opened
the case.

Customer Name Saskatchewan - Ministry of Social Services
  • Attach files
  • Guest
    Reply
    |     Sep 14, 2018

    Hi Amber,

    We have evaluated your request and have determined that this request is a duplicate of a former APAR that was closed as no plan to fix. We have re-opened the APAR on your behalf.
    We are closing this enhancement request as we will now analyze the issue in the APAR's associated defect ticket.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Jan 16, 2018

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Child Welfare
    Component - Functionality
    Source - Other

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Social Program Management Platform
    Component - Functionality
    Source -

  • Guest
    Reply
    |     Jan 16, 2018

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Laura Sanghi, Cúram SPM Offering Management team

  • Amber Ortman
    Reply
    |     Jan 15, 2018

    Attachment (Use case)

    Problem and Wor...
    Problem and Workaround issue 0700 Case Closure Reason and Comments not Populating in Status History.docx
     Problem and Workaround issue 0700 Case Closure Reason and Comments not Populating in Status History.docx
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    Problem and Workaround issue 0700 Case Closure Reason and Comments not Populating in Status History.docx