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Status Delivered
Categories Universal Access
Created by Guest
Created on Feb 17, 2017

RELATED IDEAS

In Progress Indicator when File Download Widget requested

V7 provides an in progress indicator for the majority of HTTP requests triggered by the Curam user interface. This is used to explain to users that the system is working on their request. However, this does not exist for when the client requests a PDF or other file via the file download widget.

Please provide an equivalent user interface widget to indicate to clients that the system is working on their request and their file download will be available soon.

We would like this functionality both for Universal Access and for the internal user interface used for the Provider Portal and other worker facing modules.

Customer Name City of New York - Department of Information Technology (DoITT)
  • Attach files
  • Guest
    Reply
    |     Oct 1, 2020

    Hi Fintan,

    The IBM Social Program Management Design System contains a Download button pattern that can be used for your purpose on Citizen facing portals.
    More information can be found here:
    https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.10/com.ibm.curam.designsystem.doc/SPMWDS/ctr_SPMWDSPlatform.html

    Thank you for taking the time to share your ideas with us, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Feb 20, 2020

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Universal Access
    Component - User Interface
    Source - Other

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Provider Management
    Component - User Interface
    Source -

  • Guest
    Reply
    |     Jul 13, 2017

    Hi Fintan,

    We acknowledge that this enhancement request has been accepted for consideration.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     May 17, 2017

    Thanks for your reply Fintan. We'll get back to you shortly on this one.

  • Guest
    Reply
    |     Apr 27, 2017

    Hi Eloise,

    Steps to reproduce:

    1. Navigate to a screen that has a file download widget link that will download a PDF (this can be done in the internal or external application)
    2. Click on the link that will download the PDF

    Expected result: Some kind of graphical animation within the application communicates that they system is busy and working on the users request

    Actual result: Nothing within the application gives the user a sense that something is being done, the user is inclined to click on the link multiple times.

    This enhancement was explained to the IBM team that visited in NYC last week and they can provide more information and context if required.


    Thank you,

    Fintan

  • Guest
    Reply
    |     Mar 22, 2017

    Hi Fintan,

    To help us understand exactly what your requirement is, can you please provide us with the steps you followed to arrive at this issue as we were unable to reproduce the problem.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Mar 1, 2017

    Hi Fintan,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team