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Status Future consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

When creating Ongoing Case from Investigation/Task, cannot add Closed Ongoing Cases in the Potentially Related Ongoing Cases

When creating an ongoing case (initiate ongoing case) from investigation, or a task, the search results do not show closed ongoing cases. This results in duplicate ongoing cases being created or investigations that are not associated with the ongoing case.

This will cause an impact with regards to data integrity within the system. Case workers risk creating multiple ongoing cases for the family and the concept of the Integrated Case Construct for the family is lost.

Steps to reproduce:
1. close an ongoing case for susan smith
2. create an intake for susan smith, add allegation, recommend as screened in, submit and approve
3. create an investigation for the recent intake
4. when you try to create an ongoing case from the investigation, the previously closed ongoing case is not listed
5. dispose allegation as unsubstantiated, add contact log, submit and make the recommendation to �transfer to ongoing� and then approve
6. task is sent to ccscaseworker
7. creating ongoing case from task, the previously closed ongoing case is not listed

Customer Name Saskatchewan - Ministry of Social Services
  • Attach files
  • Guest
    Reply
    |     Aug 6, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team