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Merative External Privacy Statement:

Status Delivered
Created by Guest
Created on Oct 20, 2016

IEG freezes after intermittent loss of network connectivity with no user feedback

IEG does not h ave any error handling and cannot recover from the
eventuality where an HTTP request triggered by the next button fails to
succeed. This freezes the IEG page and the user cannot navigate using
any of the IEG controls. The user is effectively stuck on IEG with no user interface message to explain what is going on.

We request that this behavior be rectified in order for a user to be provided feedback in the event of a loss of network connectivity, and for IEG to recover from this if network connectivity is resumed.

As such, the general expectation is that web applications provide a user with feedback if a loss of network connectivity causes requests to fail. Furthermore, the general baseline of expectation involves the web application being able to recover from a failed HTTP request.

Steps to reproduce:

1. Navigate into IEG and enter into a script
2. Remove the network connectivity to the server - easiest thing is to
remove the network cable from the client machine running the browser
3. Click next

Expected result - the user is informed that the request failed, is
asked to try again, is given some kind of UI indication that something
has gone wrong.

Actual result: No UI change. Back and next buttons will no longer work,
nor will IEG LHS navigation.

4. Then reconnect the connection to the server (easiest thing is to put
the network cable back into the machine)
5. Click Next once the network connection has been re-established

Expected result:
Now that the connection has been re-established, clicking the next
button should allow IEG to recover

Actual result:
IEG is frozen, none of the buttons are operational. Client needs to
exit IEG via the UA navigation banner in order to continue using the

Customer Name City of New York - Department of Information Technology (DoITT), New Zealand MSD
  • Attach files
  • Guest
    Jan 3, 2018

    Hi Fintan,

    We are happy to inform you that your enhancement request has been delivered in the new release of IBM Cúram Social Program Management, version

    The Intelligent Evidence Gathering process has been enhanced to inform users of any connection loss that occurs when they submit any information that requires a call to the server, for example, by clicking 'Next' to go to the next page of the script. Users can also continue to interact with the page and, when the connection is restored, validations and the ability to edit and proceed to the next page are resumed seamlessly.

    This feature improves the user experience and assures users that they can complete a script without having to restart an application or lose data that they have already entered.

    For more information on this, see the Knowledge Center at:

    We hope that this addition to the product will meet your requirements sufficiently.

    I will now close this ticket as delivered.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Nov 23, 2017

    Hi Fintan,

    We acknowledge that this enhancement will be delivered in the next generally available (GA) release.

    IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion.

    IBM will update this request to reflect any changes.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Nov 19, 2017

    MSD is also affected by this issue. The browser that we have noticed this in is Safari on MacOS.

  • Guest
    Oct 28, 2016

    Hi Fintan,

    We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development, however the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Oct 24, 2016

    Hi Fintan,

    Thank you for your enhancement request. We require some further analysis to determine whether or not this enhancement can be considered in a future release. I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management tea