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Status Delivered
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Error handling and logging in the IEG Engine when attempting to retrieve the next page in an IEG Script requires improvement

There are quite a few things which can go wrong when calling the IEG Engine to retrieve the next page in an IEG Script.
Much of this logic is placed in the GetCurrentPageCommand.

At the moment, when something goes wrong in this function, we are not logging any specific details of the script being processed or other ancillary details.
1. Script Identifier
2. Current Question Page (if available)
3. Next Element being processed (if available).

A thorough examination of this function (and related functions) should be done to see what we could log when an error occurs to help users/developers debug those scenarios.

The current situation highlighted by the customer is the following message is displayed when an element cannot be found and this is what we should try and improve on..

nested exception is:
java.util.NoSuchElementException
at curam.ieg.impl.IEGIterator.next(IEGIterator.java:111)
at curam.ieg.commands.impl.GetCurrentPageCommand.execute(GetCurrentPageCommand.java:311)
at curam.ieg.commands.impl.GetCurrentPageCommand.execute(GetCurrentPageCommand.java:343)
at curam.ieg.commands.impl.GetCurrentPageCommand.execute(GetCurrentPageCommand.java:256)
at curam.ieg.facade.impl.IEGPageNavigator.getCurrentPage(IEGPageNavigator.java:146)

Customer Name North Carolina - Dept of Health and Human Services
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  • Guest
    Reply
    |     Aug 17, 2021

    Hi Kevin,
    We are pleased to inform you that your enhancement request has been delivered in the new release of IBM Social Program Management, version 8.0.0.

    For a high level overview on this new capability, please review the 'Intelligent Evidence Gathering (IEG) logging improvement' section in the What's New at https://www.ibm.com/docs/en/spm/8.0.0?topic=wn-whats-new-in-cram-social-program-management-800.
    For more detailed information , please review the 8.0.0 Release Note ‘WorkItem:268100 - Log current Intelligent Evidence Gathering (IEG) script details if unexpected exceptions are thrown during IEG script execution' at https://www.ibm.com/support/pages/node/6471277.

    Thank you for taking the time to share your ideas with us. We are now closing this request as delivered.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.

  • Guest
    Reply
    |     May 13, 2021

    Hi Kevin,
    We are pleased to inform you that your enhancement request is included in our upcoming release of IBM Social Program Management, version 8.0.0.0.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Aug 6, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team