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Status Future consideration
Categories Child Welfare
Created by Amber Ortman
Created on Nov 18, 2019

Closing Intake should not remove allegations and the response priority

Currently, when an intake is created, submitted for screened out, the Supervisor approves then closes the intake, the recommendation screen appears blank. The allegations and the response priority information can no longer be viewed. This is a critical problem when reviewing case history as now there is missing assessments/documentation that was previously in the application that is now not visible to the user.

We require the ability review all the details that were on the intake prior to the closure. The allegations and the response priority assessment is being removed when the Intake is closed.

Please refer to closed PMR WH00010102

Note: I tried to attach my document with the steps and screen prints as I did with the PMR but I am getting a scanning error. Your enhancement site is not allowing me to attach documents. Please let me know when this issue is fixed and I can upload the required document to this request.

Customer Name Saskatchewan - Ministry of Social Services
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  • Guest
    Reply
    |
    Nov 21, 2019

    Hi Amber,

    We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development however the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |
    Nov 19, 2019

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team