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Status Not under consideration
Categories Universal Access
Created by Nimesh Sultania
Created on Dec 9, 2021

RELATED IDEAS

Support for NVDA & ChromeVox as screen reader in Curam and responsive UA

This enhancement request for support and certification of NVDA & ChromeVox as supported screen reader in Curam and Responsive UA.


Business Justification

1. A good percentage of MSD's NZ clients use NVDA as screen reader.


We can see that NVDA is roughly as popular as JAWS. JAWS costs around $2000 whereas NVDA is totally free.

JAWS can be funded by Blind Low Vision NZ in New Zealand, but the process to get it funded is quite annoying.

One factor to take into account, is that many public computers, such as libraries, have NVDA installed – meaning this is the screen reader that is likely to be used by screen reader users who cannot afford a computer (likely for those in the welfare system).

The best thing we have is the WebAIM Screen Reader Survey.

Here is the latest one: https://webaim.org/projects/screenreadersurvey9/

Here is the stats for “commonly used desktop screen readers”: <See attached screenshot- commonly used desktop screen readers.png)


2. Another factor to take into account, is that MSD’s Service Centre Kiosks, run ChromeOS, which uses “ChromeVox” as its screen reader.

commonly used d...
commonly used desktop screen readers.png
Open full size
commonly used desktop screen readers.png
Customer Name New Zealand MSD
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  • Guest
    Reply
    |     Mar 24, 2022

    Hi Nimesh,

    We have reviewed your enhancement suggestion.

    Social Program Management considers accessibility throughout the product lifecycle from planning and design through development and testing. Accessibility is assessed against success criteria of published standards and requirements and SPM is compliant with the following:
    · Web Content Accessibility Guidelines WCAG 2.1 (level A&AA)
    · Revised Section 508 standards
    · EN 301 549 requirements

    Our compliance is agnostic of specific tools and technologies (such as specific browsers , screen readers etc.) – as long as the tools and technologies used by our clients are compliant with the same standards, users will have a good experience.

    Multiple approaches are used in SPM’s accessibility verification testing (AVT) process including automated test tools, manual tests and screen reader tests. We conduct screen reader tests to confirm accessibility compliance when using an established assistive technology. To do this testing, we use Edge Chromium and JAWS 2020 and that is why these technologies are considered certified. Other assistive technologies and browsers that comply with the same standards are expected to provide SPM users with a good experience.

    If customers encounter issues with non-certified browsers or accessibility tools, that are compliant with the same guidelines and standards adhered to by SPM, a defect may be submitted with details regarding where and how SPM fails the accessibility guidelines and our support team will investigate.

    For the above reasons, SPM will not be certifying NVDA or ChromeVox.

    We do not intend to incorporate this capability into our product as it does not align with our product strategy. We are therefore closing this request and do not plan to take any further action.

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,
    Sheryl Brenton, SPM Product Management Team

  • Guest
    Reply
    |     Dec 13, 2021

    Hi,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Sheryl Brenton, SPM Product Management team

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