Please provide a responsive UI on mobile devices

Can this please be reopened for reconsideration?
Non-responsive UI on mobile devices is a major barrier for adding more functionality for partnering with providers as usability and accessibility of the system is a major concern when evaluating options.

thank you

Hi Linas,

We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
* You are requesting that pages based on UIM's and IEG scripts across SPM be made responsive to work on mobile devices, such as smart phones, for the purposes of public facing portals such as Provider Portal.

We acknowledge the benefit of your suggested enhancement however we do not plan to make the application responsive to mobile devices in the near term and this request will be closed.

We do have plans to look at improvements to the provider portal however where responsiveness will be considered.

Thank you,
Eloise O'Riordan, SPM Product Management team

Note: We have improved the RFE experience and transitioned to an Ideas Portal provided by our trusted business partner Aha!
Additional details can be found here.

Hi Linas,

Thank you for providing the additional information requested. Within the next 30 days, we will review the details you have provided and inform you of our analysis and decision.

Regards,
Shane McFadden, SPM Product Management team

Hi Shane,

We have raised a support case prior to the request of enhancement (WH00012209) it has a bit of details about what investigation IBM has already done in the past.

We do have several scenarios in production and some functionality that we’d like to build in the near future.

Current functionality that is not responsive exposed via CPP (affects small number of users):

1. Download pre-generated invoices that providers can submit to us

2. Accept the pre-generated invoices

3. Request updates / corrections to the pregenerated invoices

4. List housing vacancy

5. Retrieve the list of candidates for a housing vacancy

6. Confirm candidates for the housing vacancy

7. Upload documents

Current functionality that is not responsive to be exposed via CPP in the next few months (affects small number of users):

1. List temporary housing vacancy and rooms

2. Manage the temporary vacancy (indicate availability/withdraw)

Functionality that we are intending/would like to expose via CPP in the near future (large number of users, potentially very small organisations, such as small building contractors, small 2-5 people organisations, who are doing most of their business on the mobile phone) :

1. When a provider is employment subsidy provider

   1. Download the agreement

   2. Accept the agreement

   3. Upload monthly invoices (csv or doc file) as per agreement

2. When a provider is an employer

   1. List vacancy

   2. Review the candidates referred from the ministry to the employer

   3. Download the confirmation that the vacancy could not be filled with a local labour force

3. When provider is an online training provider:

   1. Upload training related invoices

4. Anonymous provider inquiries about registering / finding out about working together with the ministry

The main issue is that Curam Provider portal is not responsive (on mobile devices) and that is a barrier for using Curam for more provider specific services.

Additionally we do have another public facing system for handling Student applications for the student specific services such as student loans (large number of student users, a lot of them using mobile devices as preferred method of interaction). This system has been built on Curam SPM in the past before Universal Access was available:

• UIM pages as intro before application

• IEG scripts for application

• Rules for potential eligibility

• UIM pages for displaying results and next steps information

We expect that IBM updating Carbon design system in SPM to be responsive on mobiles would give us opportunity to do a reasonably simple technical upgrade of this Students Applications system and it would allow students to apply for the services they need using mobile devices.

Please let me know how I can provide more details (e.g. existing screenshots) via channel that would not be exposed to public (as far as I understand all comments on the “Watson Health Ideas Portal” are publicly visible)

Thanks, Linas

Hi Linas,

We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.

We would like to get a better understanding of the functionality you plan to put into the provider portal. If you could expand on the details from the use case where you mentioned 'such as submit payment claims for employment subsidy, read correspondence, submit job vacancies'.
Wireframes/screenshots of the pages in the portal would be ideal so we can evaluate if the embedded components have already been replaced by IBM Carbon in the latest V8.0 release and may already meet your requirements.

Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe we will have to close the request due to insufficient information.

Thank you,
Shane McFadden, SPM Offering Management team
Note: We have improved your RFE experience and transitioned to an Ideas Portal provided by our trusted business partner Aha!
Additional details can be found here.

Hi Linas,

Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

Thank you,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.
Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
Further communications with additional details will be shared shortly.