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Status Future consideration
Categories Social Program Management Platform
Created by Guest
Created on Jun 19, 2024

RELATED IDEAS

Due Date for task is useful for reporting service standards and must not be deleted for closed tasks

Currently in OOTB when a task is closed, the due date previously captured for task is deleted. See PMR 00012014.

The due date is a helpful value for reporting service standards i.e. if the work was completed within the established timeframe or after. Also, allows granularity for understanding deviations so service standards can be optimized if the organization is missing the previously established values above a certain threshold.

Customer Name ESDC
Persona Based Summary

As a reporting user, I want to confirm that over 95% of the tasks completed within the last month met service standards for response and completion.
Market Segment Health & Human Services
Type of Request Customer Requirement
Market Opportunity

Essential to ESDC
  • Attach files
  • Admin
    ANGELA BRADY
    Reply
    |     Aug 13, 2024

    Hi Vishek,

     

    We have reviewed your enhancement suggestion. 

     

    Based on the information provided, our understanding of your request is as follows:

    •        When a task is closed the due date should be retained

     

    The theme is aligned with our current multi-year strategy for our product, and we have accepted your suggestion as a consideration for a future release. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.

     

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

     

    Regards,

    Angela Brady, Cúram Product Management Team

  • Admin
    Graham McCrindle
    Reply
    |     Jun 20, 2024

    Hi Vishek,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Graham McCrindle, CURAM Product Management Team