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Status Not under consideration
Categories Social Program Management Platform
Created by Garry Heap
Created on Sep 13, 2021

RELATED IDEAS

Ability to change PDC Start date after it is approved

In some scenarios where cases have transferred from DWP, the client has the requirement to change the start date of the PDC to reflect changes that later came to light, or as a result of subsequent appeals.
This is not possible OOTB as the following message is displayed: "This case has been previously approved and therefore the start date cannot be modified"

Customer Name Scottish Government
  • Attach files
  • Guest
    Reply
    |     Sep 29, 2021

    Hi Garry,

    Thank you for providing the additional information requested.

    Based on the information provided this request will be closed and we will not be taking any further action.

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all of the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards
    Shane McFadden, SPM Offering Management team
    Note: We have improved your RFE experience and transitioned to an Ideas Portal provided by our trusted business partner Aha!

  • Garry Heap
    Reply
    |     Sep 27, 2021

    Hi, thanks for the update. Looks like a combo of customization and rules may have prevented this looking likely to be an option. On further analysis it looks like it has potential. Happy for you to go ahead and close this request, will reopen with more detail if it is later found to be not suitable., thanks

  • Guest
    Reply
    |     Sep 22, 2021

    Hi Garry,

    We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.

    If the certification period of the PDC is changed (either to an earlier or later date) the Start Date is updated to align with the Certification Period Start Date.

    In the scenario in the use case and for other use cases, would changing the Certification Period Start Date not be considered an approach that could be used? If not, why?

    Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe we will have to close the request due to insufficient information.
    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.

  • Guest
    Reply
    |     Sep 13, 2021

    Hi Garry,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.