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Status Future consideration
Created by Guest
Created on Jun 18, 2018

No Case Activation Hook Point

OOTB there is no compliant way of implementing customer requirements as part of Case activation.

Customer Name IBM Corp
  • Attach files
  • Guest
    Reply
    |
    Aug 15, 2018

    Hi Santosh,

    We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development however the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |
    Aug 14, 2018

    The typical business scenario is a Client has applied for the benefit( e.g. Food Stamps).
    The case worker works on the application and finds the client eligible and authorizes the application.
    The FNS product Delivery case is activated.
    The system is expected to generate a notice to the client on the benefit amount and the eligibility period.

    There is no compliant hook point for case activation.
    Santosh

  • Guest
    Reply
    |
    Jun 26, 2018

    Hi Santosh,

    In order to evaluate your request we require that you provide more detail on the business scenario you are trying to support and also that you provide some steps to reproduce and more detail on the business problem so that we can fully understand your requirements.

    If we do not receive this information within 30 days, this request will be closed.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |
    Jun 26, 2018

    Hi Santosh,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team