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Status Not under consideration
Categories Provider Management
Created by Sudheer Ambiti
Created on Sep 12, 2023

RELATED IDEAS

When Service Delivery Case is completed its unused SALIs and SA are hanging around with the record status RST1

There is a Service Delivery Case, some of its Service Authorization Line Items(SALI's) have been linked to Service Invoice Line Items(SILI's) and some are not. Then due to change in client circumstances, client no longer needs the assistance for this Service Delivery, so it is now changed to complete state. In this scenario the system should automatically cancel any unused SALI's (not linked to SILI). But there is no change to the record status of unused SALI and Service Authorization. From a reporting perspective it creates an impression that there a unused SALIs in a Service Delivery case even though Service Delivery case is completed.

For more details refer to support case: WH00013623

Customer Name MSD
Market Segment General
Type of Request Customer Requirement
Market Opportunity

There will be unused SALIs hanging around, this leads to some sort of risk around financial area. Every time you link SILI to SALI you need to check the status associated Service Delivery. It this is fixed it helps to the wider Curam clients.
  • Attach files
  • Admin
    Graham McCrindle
    Reply
    |     Dec 14, 2023

    Hi Sudheer,

    We have reviewed your enhancement suggestion.

    Based on the information provided, our understanding of your request is as follows:

    • You would like Curam to automatically cancel any unsued SALI's that are not linked to a SILI where the service delivery case has been complete


    We acknowledge the benefit of your suggested enhancement however other enhancements are taking priority in our planning currently. Although we will not be addressing this item in the near term, your suggestion will be available for future consideration. This request will be closed, and we will not be taking any further action.


    Thank you for taking the time to share your ideas with us. Although we cannot pursue all the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,

    Graham McCrindle, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Sep 27, 2023

    Hi Sudheer,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team