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Status Future consideration
Categories Child Welfare
Created by Amber Ortman
Created on Dec 5, 2016

RELATED IDEAS

Cannot unassociate cases that have been associated in error

On occasion a user may associate an Intake to an Investigation or Investigation to an Onoing case in
error.

The OOTB system should allow for information that is associated to be un-associated if it is discovered that the association happened in
error.

The enhancement for cases to be unassociated with the following requirements. For Intake to investigation All information from the intake should be removed. There should be nothing left - wanting it so that there is no trace in the intake or investigation of the incorrect association. (There can be tracking in the background to show that the cases were associated and then removed) This is a rare occurrence. The assumption is that there is a previous open investigation and the intake is associated to the incorrect investigation. Family A has an investigation and family B Intake is associated due to a person being the same in both cases but should be two different investigation cases. Our issue is with the Investigation to Ongoing All information from the investigation should be removed. There should be nothing left - wanting it so that there is no trace in the ongoing or investigation of the incorrect association. (There can be tracking in the background to show that the cases were associated and then removed) The assumption is that there is a previous open ongoing and the investigation is associated to the incorrect ongoing. Family A has an Ongoing case and family B Investigation is associated due to a person being the same in both cases but should be two different investigation cases.
Please refer to PMR 10810999649

Customer Name Saskatchewan - Ministry of Social Services
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  • Guest
    Reply
    |     Jan 6, 2017

    Hi Amber,

    We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development, howeverthe theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Dec 8, 2016

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team