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Status Delivered
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Cannot upload documents in Citizen Self-Service

Many customers have mentioned the need to allow citizens upload documents as part of the intake process.
This requirement comes up from time to time and hasn't prioritized it's way onto the road map due to concerns on the customer side about:
a) Cost of greater storage once we facilitate the uploading of artifacts of unknown size.
b) Opening another door for hackers to bring down the site by uploading large documents - denial of service attacks.

While we would hope that the agency is only considering allowing upload of documents from 'known' citizens, i.e. those that have linked accounts we have to accept that we will need to show that its possible 'anonymously'.

Within Citizen Account you can of course add a separate uim page and make use of the File Upload Widget delivered by the CDEJ. However, I'm not aware of its use in any externally facing application and would need to be taken on board with the caveats a) and b).

Customer Name North Carolina - Dept of Health and Human Services
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    • Guest
      Reply
      |       Mar 26, 2020

      Hi Kevin,

      We are happy to inform you that your enhancement request has been delivered in the new release of IBM Cúram Social Program Management, version 7.0.10.0.

      The new Citizen Verification feature in the IBM Universal Access Responsive Web Application informs citizens when information that they provide to an organization needs to be verified with supporting documentation, based on the SPM Verification Engine configuration. Citizens can then upload the requested documentation through the Universal Access Responsive Web Application, within the guidelines set out by an agency. Citizens see a new Your Documents page, where they can see their verifications and upload documents.

      The new feature was released in IBM Cúram Universal Access 2.7.0 and more information can be found in the What's New for this release: https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.10/com.ibm.curam.universalaccess.doc/CitizenEngagement/r_CEINST_UA_270_release_notes.html

      We hope that this addition to the product will meet your requirements sufficiently.

      I will now close this ticket as delivered.

      Thank you for your interest in the Cúram product.
      Shane McFadden, Cúram SPM Product Management team

    • Guest
      Reply
      |       Aug 5, 2016

      Hi,

      We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

      Thanks,
      Eloise O'Riordan, Cúram SPM Offering Management team