We invite you to shape the future of Merative, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
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Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
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The Merative team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at Merative works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at Merative, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
Providing a snapshot view of the Client and the most pertinent information relating to them, on a single page would be hugely beneficial to organisations. Details could include data such as:
Cases they are attached to
Recent payments (including deductions)
Recent evidence updates
Recent verification updates
O/S Over and underpayments
This list is not exhaustive, but provides some ideas for the types of information that could be provided. Locating these types of information in SPM currently takes a high degree of navigation and clicks.
All included data should be configurable, inclusing the time frame to display. Clients should also be provided with a mechanism to add in their own custom data.
Persona Based Summary
As an SPM User
I want to be provided with a snapshot of key Client data
So that I can immediately see the key events assocuated to the Client
Type of Request
I beleive that most SPM customers would welcome this enhancement as it could lead to more efficient processing of queries etc and improve the end user experience of SPM.