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Status Future consideration
Categories Social Program Management Platform
Created by Jason Singleton
Created on Jul 15, 2020

RELATED IDEAS

Add Meeting Minutes to Participant Data Case

The Client have asked if meeting minutes could be added to the Participant Data case. This is to facilitate meetings that span multiple benefits, and are concentrated on the Client themselves.

Customer Name Scottish Government
  • Attach files
  • Guest
    Reply
    |     Nov 18, 2020

    Hi Jason,

    We have reviewed your enhancement suggestion to add Meeting Minutes to Participant Data Case.

    The theme is aligned with our current multi-year strategy for our product and we have accepted your suggestion as a consideration for a future release. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Oct 7, 2020

    Hi Jason,

    Thank you for providing the additional information requested. Within the next 30 days we will review the details you have provided and inform you of our analysis and decision.

    Regards,
    Shane McFadden, Cúram SPM Product Management team

  • Jason Singleton
    Reply
    |     Oct 7, 2020

    Hi Shane, sorry for the delay in responding. Our main use case relates to local delivery. These users are situated in front line centres, not just Social Welfare sites, but doctors surgeries etc. They are their to help vulnerable citizens, in a face to face situation. What they need, is an ability to document and share the outcome of the meetings that they have held with the citizen, including any recommendations and outcomes.

    The reason for using the more structured meeting minutes rather than notes, is that the client wishes to drive a consistent response model, and also be able to drive management information from the data recorded.

    Hope this helps.

  • Guest
    Reply
    |     Aug 10, 2020

    Hi Jason,

    We are still evaluating this request and it would help us to get some further insights into the use cases where the Meeting Minutes need to be at the person level.

    We know that you are delivering multiple different benefits (e.g. Best Start Grant (BSG) and Scottish Child Payment (SCP)) so having the Meeting Minutes at Person level would imply that it's a meeting that runs across these benefits.
    So could we get some more insights into the use cases and therefore why the need arises for meeting minutes at a person level rather than specific to a particular benefit delivery.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Jul 15, 2020

    Hi Jason,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team