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Status Future consideration
Categories Universal Access
Created by Guest
Created on Dec 14, 2022

RELATED IDEAS

Support for Push Notification CE functionality

Currently in CE, the only way to retrieve data from the backend/SPM is through two methods, both of which are not server-initiated:

  1. A user-initiated action, which will invoke a REST operation that returns data to the user.

  2. CE-side polling, whereby a REST operation is invoked in an interval to retrieve data from the backend/SPM.

There are instances where the above would not be ideal. Two scenarios come to mind:

  1. While an external user is working on their IEG form that was pre-populated with data from case evidence, a case worker has updated the evidence in SPM. This should trigger a push notification to the external user that data on the form has been updated, and the user should exit the form so that latest data from the case could be used in the form. Currently this is not possible.

  2. When an external user submits an application, the user account undergoes account linking that will enable additional functionality in CE (e.g., document upload/verification). Currently OOTB displays a 'Processing application' page during this processing, and the user must wait. Once the external user account is linked, the user is redirected to the application submission confirmation page, with new application header tabs enabled. However, the account linking process in the HCR process may take much longer than is acceptable. It would be better to enable a push notification feature that will notify the external user that their account has been linked, thereby allowing the user to continue with other steps in the process rather than being forced to wait.

Customer Name Minnesota
Market Segment WH Government
Type of Request Idea
Market Opportunity

Providing a push notification feature allows for more user-friendly designs to be possible.
  • Attach files
  • CLAIRE MCGAFFEY
    Reply
    |     Jan 26, 2023

    Hi Karlvin,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:

    You are requesting an enhancement to allow for push notifications to be sent to the citizen in order to keep them more up to date on their application and case activities.

    The theme is aligned with our current strategy for our product to improve citizen productivity and we have accepted your suggestion as a consideration for a future release.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Thank you,

    Barbara Ridgway, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Dec 19, 2022

    Hi Karlvin,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Barbara Ridgway, SPM Product Management Team