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Status Not under consideration
Categories Child Welfare
Created by Guest
Created on Oct 11, 2022

RELATED IDEAS

Linkin MS Word Enable Macro Issue

Linkin Users from multiple roles have reported, when creating a New or Editing a Communication Template, in an Ongoing case, Enable Macros is populating behind Linkin and the template does not load. Users are presented with a Linkin screen which appears frozen.


Our root problem is that we need our CuramDoc location changed so that we can add the new location to our trusted list so it will open without popups regarding macro approval. The Word Integration Assistant does not support the customization of the user data directory for Microsoft Edge.


We would like to be able to change the download location for the MS Word Files that are being created and edited by caseworkers.


Please refer to closed PMR WH00012941

Customer Name Saskatchewan - Ministry of Social Services
Persona Based Summary

Linkin Users from multiple roles have reported, when creating a New or Editing a Communication Template, in an Ongoing case, Enable Macros is populating behind Linkin and the template does not load. Users are presented with a Linkin screen which appears frozen. Linkin users expect the Enable Macros to populate in front of Linkin, so they can load their communication template as expected.

Market Segment Eligibility & Entitlement
Type of Request Customer Requirement
Market Opportunity

Not applicable
Usage frequency + #/type of users impacted

This issue can impact multiple users daily.

CURAM:Workarounds + Proposed Solution

1) Users are minimizing all applications until they locate the enable Macros selection. Once a user selects Enable Macros, the communication template populates. If a user has multiple screens, they may need to minimize applications on both screens until they locate the Enable Macros behind applications.


2) Allow the Word Integration Assistant the ability to customize the user data directory for Microsoft Edge and Google Chrome. Please provide this functionality in the base Curam platform in the future.
  • Attach files
  • CLAIRE MCGAFFEY
    Reply
    |     Nov 2, 2022

    Hi Sara,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:

    You are requesting the ability to be able to change the download location for the MS Word documents that are created and edited by caseworkers, so that you can change this to a location that can be added to your trusted list of locations to prevent macro pop-ups from being displayed.

    We acknowledge the benefit of your suggested enhancement however this is not a feature we plan to add to our existing Word Integration functionality. Although we will not be addressing this item, we do have plans to investigate the implementation of enhanced Word Integration functionality that will no longer require MS Word documents to be stored on the user’s desktop when they are being created or edited.

    Per discussions with Melissa Nelson, we will involve Saskatchewan as a sponsor user when we begin work on the new solution.

    This request will be closed, and we will not be taking any further action.

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all of the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Sheryl Brenton, SPM Product Management Team

  • Dawna Lee Schmid
    Reply
    |     Oct 13, 2022

    Yes this is an issue.

  • CLAIRE MCGAFFEY
    Reply
    |     Oct 13, 2022

    Hi Sarah,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team