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Status Delivered
Categories Social Program Management Platform
Created by Vinod Musunuri
Created on Jun 29, 2021

RELATED IDEAS

IBM Word Integration Bridge Installation - not working at system level

IBM Word Integration bridge appears to be getting installed at a user level and not at a system level. The bridge is available at c:\users\\ibm\wordbridge. This is a big issue for us as many of our different offices have the concept of a reception for SA clients and almost all have the concept of interview rooms. The users who serve reception (generally on a rotational basis) or use interview rooms, they logon to the desktop in those areas as their own user profile. Once logged on they would access SAMS and do their work using that device.

Depending upon each office this would be anywhere from 10 users to 30+ users per office. It is impractical for an admin to install the bridge individually for all users using a particular desktop. Even if they managed to do that, it will be a changing thing with new employees or change in roles and will be an endless endeavor. All softwares either work at a system level or provide user the option to pick System or User for installation level. Word Bridge needs to support system level for installation so that each desktop requires only one installation.

Customer Name Ontario - Ministry of Community and Social Services
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  • Guest
    Reply
    |     Oct 27, 2021

    Hi Vinod,
    We are pleased to inform you that your enhancement request was delivered in the releases of IBM Social Program Management, versions 7.0.9.0 iFix 9 and 7.0.11 iFix 5.

    In these releases, we now support an install property that can be passed when running the installer using msiexec that will install the Word Integration Assistant at the system level.

    Thank you for taking the time to share your ideas with us. We are now closing this request as delivered.

    Regards,
    Shane McFadden, SPM Offering Management team
    Note: We have improved your RFE experience and transitioned to an Ideas Portal provided by our trusted business partner Aha!
    Additional details can be found here.

  • Guest
    Reply
    |     Jul 2, 2021

    Hi Vinod,

    We have reviewed your enhancement suggestion and we are pleased to inform you that your request has been accepted.
    As plans are confirmed, you will be notified when a specific release includes this enhancement.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.
    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Jun 30, 2021

    Hi Vinod,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.