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Status Not under consideration
Created by Guest
Created on Nov 3, 2017

Links from one help page to other help pages in Curam

AMS Customer has a requirement that there should be a possibility to link one help page to the other. Currently, Curam infrastructure doesn't support providing a link from a help page to other help page/s.

Customer Name Austria - Arbeitsmarktservice Osterreich (AMS)
  • Attach files
  • Guest
    Reply
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    Apr 10, 2018

    Hi Gopichand,

    We understand how the proposed enhancement could be beneficial to you as part of a Cúram based solution. However, there is insufficient current and anticipated demand for this feature, therefore it will not be addressed in the foreseeable future, it is for this reason that we are rejecting your request.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |
    Jan 3, 2018

    Hi Gopichand,

    Thank you for providing this information.
    We will look into this further and get back to you shortly.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |
    Nov 30, 2017

    Just want to add that, because there is no link from one help file to other help file, client is left without alternative to provide any sort of online business or process guidelines (and has to live with old-fashioned offline documentation).

  • Guest
    Reply
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    Nov 30, 2017

    Business scenario/impact: The user expects to be able to provide guidelines on business processes within the online help content. This is not possible with single, isolated help pages that are limited to a single application page while processes cover multiple application pages and business objects. Dependencies between different application pages cannot be conveyed without the ability to link the respective help content. This is well-known practice in other software applications and the client does not understand why this cannot be provided by the product. Such a limitation would force the client to provide and integrate an own separate website.

    For example, sample OOTB use case for navigating from one help page to another: PDC homepage help content mentions the Person object in the help text description which carries a link to the help page of the Person homepage. Currently, it is not possible to navigate from one help to other help page.

  • Guest
    Reply
    |
    Nov 28, 2017

    Hi Gopichand,

    In order to evaluate your request we require that you provide more detail on the business scenario you are trying to support and also that you provide some screenshots and a clear step by step use case that we can follow to fully understand your requirements.
    It is not clear to us what the user problem is and what impact this is having on the user.

    If you could respond with more detail, we can look into your request further.

    If we do not receive this information within 30 days, this request will be closed.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |
    Nov 3, 2017

    Hi Gopichand,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan Cúram SPM Offering Management team