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Status Not under consideration
Categories Universal Access
Created by Guest
Created on Oct 16, 2016

RELATED IDEAS

FAQ to be changed to a modal dialog

Citizens need a way to find help in a quick and easy manner, that allows them to return seamlessly to where they were previously. The FAQ page is not intuitive to find and redirects the user from the current page causing confusion. Currently, It is not possible to set the page to open as an external window so it would be preferred to have it as a modal. There is also no way to customise the FAQ per application - for example - you are in income support application and need to go to FAQ but you get a long list of FAQ related to other applications or how to use UA.

Customer Name Singapore, MSF - Singapore
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  • Guest
    Reply
    |     Nov 21, 2016

    Hi Meagan,

    We have evaluated your request and have determined that it cannot be implemented as the FAQ page is intentionally designed this way. Having the FAQ page as a modal window would not be good from a usability perspective - size restrictions and usage of scroll bars. It is customizable if it is required to be changed and it is therefore not something that we plan to address .

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Oct 19, 2016

    Thanks for this information Meagan. We'll review your request and get back to you.

  • Guest
    Reply
    |     Oct 19, 2016

    Hi Meagan, can you please provide more detailed information on the use case and business impact. Also can you describe exactly where the FAQ page you are referring to is. Thanks.

  • Guest
    Reply
    |     Oct 18, 2016

    The business impact here is: 1. Citizen cannot navigate back after visiting the FAQ page and gets lost. 2. Citizen cannot get help easily and 3. They get to an FAQ page that doesn't make any sense to them because it displays a generic list all type of page.

  • Guest
    Reply
    |     Oct 17, 2016

    Hi Meagan,

    Thank you for your enhancement request. We require some further analysis to determine whether or not this enhancement can be considered in a future release. I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team