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Status Is a defect
Categories Child Welfare
Created by Amber Ortman
Created on Jan 5, 2018

RELATED IDEAS

Intake-Override Reasons should update when a new reason is selected in the Add Information Modal

When an Open Intake has a Screened In recommendation, and then it is overriden to Screened Out, or vice versa, the user is prompted to enter the Override Reasons. The user may select one or multiple reasons. Once this is saved it displays in the Override Reasons in the Intake Recommendations page. The user is then prompted by the system to use the Add Information action to save and submit the Screened In or Screened Out Reasons in the Add Information modal, which is virtually identical to the Override Reasons that was previously entered. The user may then deliberately or accidently select different Screened In or Screened Out reasons, but this new input will not update the Override Reasons in the Intake Recommendations page. If the user submits the Intake, the incorrect Override Reasons would be sent to the supervisor for Approval.

See previous PMR 71727999649. There was a APAR for this issue PO04522. The APAR was closed as a no plan to fix on March 28, 2017. We are now submitting the enhancement request for this issue because the APAR was closed.

Customer Name Saskatchewan - Ministry of Social Services
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  • Guest
    Reply
    |     Jan 15, 2018

    Hi Amber,

    As you mentioned, this issue was previously documented in an APAR PO02204 and was closed with no plans to fix because of low impact on our customer base. If this particular issue is considered a high priority for Saskatchewan, then please make a request to reopen the APAR. Please contact the appropriate customer support team to report this problem. This request has been closed.

    Thank you for your interest in the Cúram product.
    Laura Sanghi, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Jan 8, 2018

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Child Welfare
    Component - Functionality
    Source - Other

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Social Program Management Platform
    Component - Functionality
    Source -

  • Guest
    Reply
    |     Jan 8, 2018

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Laura Sanghi, Cúram SPM Offering Management team