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Status Not under consideration
Categories Universal Access
Created by Guest
Created on Jun 27, 2016

RELATED IDEAS

web co-browsing and web chat

Requesting Curam to implement web co-browsing and web chat.

This involves adding JavaScript on to the pages for a chat button on and for pages help desk would co-browse with a caller.
For this PMR 91554,122,000 Curam IEG co-browsing and enhancement request WorkItem:#145397 have been created.

Customer Name Minnesota, New York - Department of Information Technology & Telecommunications
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  • Guest
    Reply
    |     Mar 25, 2020

    Hi Sigitas,

    We have re-evaluated your request and have determined that it cannot be implemented at this time.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Aug 19, 2016

    Hi Sigitas,

    We acknowledge that this is a valid enhancement request. It may not be delivered within the release currently under development and we have no short or medium term plans to provide this enhancement. However, the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting. IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team
    You can find more information on the RFE process here.

  • Guest
    Reply
    |     Jun 30, 2016

    Hi Sigitas,

    Thank you for your enhancement request. We require some further analysis to determine whether or not it can be considered in a future release. I will provide another response when this investigation is complete.

    Thanks again,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Jun 30, 2016

    Hi Sigitas,

    Thank you for your enhancement request. We require some further analysis to determine whether or not it can be considered in a future release. I will provide another response when this investigation is complete.

    Thanks again,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Jun 30, 2016

    Hi Sigitas,

    Thank you for your enhancement request. We require some further analysis to determine whether or not it can be considered in a future release. I will provide another response when this investigation is complete.

    Thanks again,
    Eloise O'Riordan, Cúram SPM Offering Management team