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Status Not under consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Require more user friendly validation error messaging in IEG

Currently in IEG there are some validation messages which contain technical descriptions in the error text.
More user friendly validations should be shown in the validations panel for these cases.

The client has raised an issue regarding customize the technical error message on modal Screens generated by IEG scripts.

Problem description Customize the technical error message on modal Screens generated by IEG scripts.

In PIPAT application, the modal windows are generated by IEG scripts. These screens are rendered by IEG scripts. On these screens, if we enter special characters (Un agreed character set) on the free text fields, then while parsing the data, Curam is throwing technical exception such as

Unable to Unmarshall the data. The error message is 'Parsing Error: Character Reference '' is an invalid XML Character. Line:1 Column:567''

We are not able to customize this part of the code to amend the error message. How do we change this OOTB error message to show something user friendly message.?

Business impact: We have a CR to validate all special characters on the free text fields across the application while saving the data and to show custom error message. The message shown is technical and customer will not be updated properly to what action he needs to take.

Customer Name DWP UK
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  • Guest
    Reply
    |     Jun 3, 2021

    Hi Angela,

    As part of our efforts to be transparent about our intentions with each enhancement suggestion, the offering team has initiated an annual process to carefully review the list of open enhancements.
    We acknowledge the benefit of your suggested enhancement however other features are taking a priority in our planning at this time. Since we will not be addressing this item in the near term, we are closing this request. Although we will not take any further action at this time your suggestion will be available in our ideas repository for future consideration.

    We value your feedback and thank you for allowing us the privilege of partnering with you in developing our products.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Aug 5, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Aug 3, 2016

    Hi Angela,

    Thank you for your enhancement request. We require some further analysis to determine whether or not it can be considered in a future release. I will provide another response when this investigation is complete.

    Thanks again,
    Eloise O'Riordan, Cúram SPM Offering Management team