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Status Not under consideration
Categories Social Program Management Platform
Created by Andrew Wylie
Created on Feb 10, 2023

RELATED IDEAS

Limit open tabs in a Tab session to one when opening in a new browser tab or window.

As part of the daily flow through the application (CMS) at WSBC, the users open links to various items to Curam tabs, into browser tabs and depending on their browser settings, open them into a new browser window. They have users with multiple monitors and will often drag the new tabs or windows into those monitors to provide better work experience and organizing.


CMS have configured their tab sessions only to last for as long as the user is logged in...its not persisted to the database.


As they open these links to new browser tabs or windows, currently Curam will pull the user's tab session info and open all of the tabs that are in it. CMS don't want that, they only want the tab being opened (and Home). It is faster and has less clutter on the screen, less confusion to what they are working on.


FYI: When I looked at the code they integrated, they seem to generate a unique ID for the browser name and add it to the json, ....snippet:

if (window.name == "") {

window.name = Math.floor(Math.random()*1000);

this.cmsBrowserName = window.name;

} else {

this.cmsBrowserName = window.name;

}

BEFORE

//var _4e6={"sectionID":this.sectionID,"tabID":this.tabID,"tabSignature":this.tabSignature,"tabParamNames":this.tabParamNames,"isHomePage":this.isHomePage};

AFTER

var _4e6={"sectionID":this.sectionID,"tabID":this.tabID,"tabSignature":this.tabSignature,"tabParamNames":this.tabParamNames,"isHomePage":this.isHomePage,"cmsBrowserName":this.cmsBrowserName};

...and there are other sections of the js where they append this browsername to the tab signature. So our tabsession is now a browsername+tabID, and other changes made where they have to check which tabs to push into those to display (checks browsername)...there are a few places.


Anyway, wondering if this is something worth enhancing the product with?


Customer Name WorkSafe BC
Persona Based Summary

As a user, I want to only see one Curam tab in a new browser tab/window, instead of all those currently in my Tab Session.
Market Segment Eligibility & Entitlement
Type of Request Idea
Market Opportunity

Useful to other users
Usage frequency + #/type of users impacted

Daily
CURAM:Workarounds + Proposed Solution

WSBC has currently customized the cdej-main.js file to achieve this.
  • Attach files
  • CLAIRE MCGAFFEY
    Reply
    |     Apr 4, 2023

    Hi Andrew,

    We have reviewed your enhancement suggestion.

    Based on the information provided, our understanding of your request is as follows:

    • When a user selects to open a tab in a new browser window, currently this opens a new browser window containing all of the tabs currently open in the originating browser window plus the newly selected tab, instead the request is to open a new browser window containing only the new selected tab plus the application home tab.

    We acknowledge the benefit of your suggested enhancement however other features are taking a priority in our planning currently. Although we will not be addressing this item in the near term, your suggestion will be available for future consideration. This request will be closed, and we will not be taking any further action.

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,

    Des McCann, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Mar 6, 2023

    Hi Andrew,

    We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.

    Based on the information provided we have the following additional questions:

    • Can you please provide more details on the specific business process that the case worker is doing when they open multiple browsers.

    • Is there a specific task or activity that is being done when the user opens content in a new tab or new browser window.

    • To help us understand how many possible browser windows and SPM tabs could be open in parallel please could you advise if once the new browser window is open and the user starts interacting with that new page would the caseworker typically open multiple SPM tabs in that new browser window. Potentially could the process be repeated from the new browser so there could be a chain of browser windows open.

    • You mention the users have multiple monitors, what would be the typical number of monitors, and would it be likely that more than one browser per monitor could be open?

    Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe, we will have to close the request due to insufficient information.

    Thank you,

    Des McCann, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Feb 14, 2023

    Hi Andrew,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team