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Status Delivered
Categories Social Program Management Platform
Created by Vinod Musunuri
Created on Aug 24, 2022

RELATED IDEAS

Enable deduction financial component generation so that deductions could be done against underpayments

In BDM we are generating underpayments as financial components and not as payment correction case. As a result we expect underpayment FC to be treated as any other payment FC and deductions should be applied against it. But in scenarios where there exists only an underpayment FC on the case that would be processed for the next available processing date then no deductions are getting created as the deduction FCs are currently being created after the latest cover period to on the case. So for scenarios where a deduction must always be created like a tax deduction the current processing logic does not work.

Another scenario could be described as per below

  1. Create a product delivery case and issue a payment

  2. Create an underpayment (assume that this was created because of mistake and you do not want the payment to go out)

  3. Correct the mistake from step 2 to create an overpayment

  4. Create an applied deduction to fully recover the overpayment from the underpayment

  5. Issue a payment

In the above scenario overpayment is not recovered by the underpayment because no deduction FC is generated that would get processed along with the underpayment


For more details please see support case WH00012823

Customer Name ESDC
Market Segment WH Government
Type of Request Customer Requirement
Market Opportunity

Many other clients like Ontario SAMS had this requirement. Without implementation of this enhancement request customers would be forced to create separate underpayment cases which would require more work for case workers and also it would create a number of cases in the system leading to excess data growth
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  • CLAIRE MCGAFFEY
    Reply
    |     Mar 20, 2023

    Hi Vinod,

    We are pleased to inform you that your enhancement request has been delivered in the new release of Merative Social Program Management, version 8.0.3 on 2nd Feb 2023.

    Financials processing has been enhanced to support the ability to apply deductions to underpayments that are created in the original benefit case.

    This feature reduces the number of payment correction cases that must be created and managed by caseworkers.

    For more detailed information on this new capability, please visit Merative Social Program Management Support Docs. https://curam-spm-devops.github.io/wh-support-docs/spm/announcements

    Thank you for taking the time to share your ideas with us. We are now closing this request as delivered.

    Regards,

    Sheryl Brenton, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Sep 1, 2022

    Hi Vinod,

    We have reviewed your enhancement suggestion. Based on the information provided and discussions with Lab Services staff, our understanding of your request is as follows:

    • You are requesting an enhancement that allows deductions to be applied against underpayment amounts that are to be paid on the original benefit case, similar to how deductions can be applied against underpayments processed on a separate underpayment case.

    The theme is aligned with our current strategy for our product to continue to provide enhancements that enable compliant customization of financials processing and we have accepted your suggestion as a consideration for a future release.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Thank you,

    Sheryl Brenton, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Aug 26, 2022

    Hi Vinod,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team