Curam by Merative Ideas Portal
Shape the future of Curam!
We invite you to shape the future of Curam, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
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Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
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The Curam team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at Merative works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Hi Manjuna,
We have reviewed your enhancement suggestion.
Based on the information provided, our understanding of your request is to automatically update the Nominee for fixed deductions setup on a case, similar to how variable deductions works.
We wanted to provide some insights into why fixed deductions have not been automated, in the way variable deductions have. The support case on this topic already clarified differences between variable and fixed deductions that influence the automation; variable can be against a component in general, meaning regardless of who that is paid to, whereas fixed are from a specific nominee’s payment.
The scenario that best explains the rationale why fixed deductions are automated, is a scenario such as a pension for an elderly person. Initially their child is the nominee as they are receiving their benefit and managing their bills and they have setup a deduction to pay electricity bill. Later the elderly person moves into a care home, and the care home becomes a nominee on the case. At this point the deduction set up to pay the electricity bill needs to be reviewed; perhaps this bill cease when they move into the care home, or if it must continue then it may need to be confirmed whether the deduction should comes from the payment to the care home. There is conscious decision required here, so the system couldn't assume one behaviour is suitable. Hence the current approach informs the caseworker what deductions are setup against the payment to the nominee. Therefore the caseworker knows to review and decide if these deductions are suitable for the payment to the new nominee.
With this in mind, we do not plan to make the suggested change. If you feel there is more information or different scenarios that alter this in any way, please respond within 7 days with clarification or otherwise we will close this request.
Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.
Regards,
Angela Brady, Cúram Product Management Team
Hi Manjuna
Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.
We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.
Thank you
Graham McCrindle, CURAM Product Management Team