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Status Not under consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Cannot integrate custom rules into the communication creation process

The customer is struggling with the lack of flexibility in the communication creation process. The key problems for them are:
1. All templates are presented on creation of a communication when only a subset of those templates are relevant to the particular client/case/status and
2. When the user is completing the communication itself data that is already known must be re-entered by the user.

The customer would like to be allowed to integrate their custom rules into the communication creation process. Examples of their rules would be:
- if the client is under 18 then only show the relevant templates
- if there is only one client on the case then don't ask the user to select the client as part of the creation process
- if the primary address exists then auto-select this as part of the creation process

Customer Name Dataport, anstalt des offentlichen Rechts
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  • Guest
    Reply
    |     Mar 27, 2020

    Hi Guido,

    We have evaluated your request and have determined that it cannot be implemented at this time.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Aug 5, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Aug 3, 2016

    Hi Guido,

    Thank you for your enhancement request. We require some further analysis to determine whether or not it can be considered in a future release. I will provide another response when this investigation is complete.

    Thanks again,
    Eloise O'Riordan, Cúram SPM Offering Management team