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Status Not under consideration
Categories Social Program Management Platform
Created by Gary Parker
Created on Apr 4, 2024

RELATED IDEAS

Provide text substitution for answer configuration of decision task workflows

Curam supports decision task workflows where a user can select from a checkbox selection of actions/answers (or enter free format text).


These actions/answers are custom defined but unlike many other areas of the decision workflow, they do not support text substitution (i.e. they are embedded in the workflow itself). For example question text can be determined at creation time and substituted in allowing for more flexibility.

But the answer configuration does not support this.

Scottish Government have created a "generic" task workflow which is used by many areas of the application. Different tasks can use this workflow as substitution allows for this.

But for decision task workflows, SG are limited as every different answer configuration required would need it's own workflow rather than a single generic one, using substitution to specify the answers.

Customer Name Scottish Government
Persona Based Summary

As a SPM system user, I want to be able to use a single generic decision workflow to manage all the different business scenarios where this would be useful.

This is instead of creating a new decision workflow per business scenario.
Market Segment Eligibility & Entitlement
Type of Request Idea
Market Opportunity

Provides more flexibilty in the product and would be consistent with other areas of the workflow framework that supports substution. Less custom effort for the client and easy to "sell" it to existing and new clients.
Usage frequency + #/type of users impacted

Tasks are used significantly in the SG solution but this decision workflow would be a great way of ensuring client advisors have performed required actions associated to the task.


So if available I expect it would be used as an alternative to a normal task, provide better/easier MI on what actions a client advisor made.
CURAM:Workarounds + Proposed Solution

Suggested to SG to identify generic answer configurations and implement these are workflows. But not ideal.
  • Attach files
  • Admin
    Graham McCrindle
    Reply
    |     Jun 7, 2024

    Hi Garry,

    We have reviewed your enhancement suggestion.

    Based on the information provided, our understanding of your request is as follows:

    • You would like Curam to support text substitution in actions//answers in a similar way that question text can be subsituted

    We acknowledge the benefit of your suggested enhancement however other enhancements are taking a priority in our planning currently. Although we will not be addressing this item in the near term, your suggestion will be available for future consideration. This request will be closed, and we will not be taking any further action.

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,

    Graham McCrindle, CURAM Product Management Team

  • Admin
    Graham McCrindle
    Reply
    |     Apr 5, 2024

    Hi Garry,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Graham McCrindle, CURAM Product Management Team