Merative Ideas Portal

Shape the future of Merative!

We invite you to shape the future of Merative, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the Merative team to refine your idea

Help Merative prioritize your ideas and requests

The Merative team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at Merative works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notification on the decision

Some ideas can be implemented at Merative, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.


Merative External Privacy Statement: https://www.merative.com/privacy

Add a new idea Subscribe
Status Under review
Categories Social Program Management Platform
Created by Gary Parker
Created on Apr 4, 2024

RELATED IDEAS

Provide text substitution for answer configuration of decision task workflows

Curam supports decision task workflows where a user can select from a checkbox selection of actions/answers (or enter free format text).


These actions/answers are custom defined but unlike many other areas of the decision workflow, they do not support text substitution (i.e. they are embedded in the workflow itself). For example question text can be determined at creation time and substituted in allowing for more flexibility.

But the answer configuration does not support this.

Scottish Government have created a "generic" task workflow which is used by many areas of the application. Different tasks can use this workflow as substitution allows for this.

But for decision task workflows, SG are limited as every different answer configuration required would need it's own workflow rather than a single generic one, using substitution to specify the answers.

Customer Name Scottish Government
Persona Based Summary

As a SPM system user, I want to be able to use a single generic decision workflow to manage all the different business scenarios where this would be useful.

This is instead of creating a new decision workflow per business scenario.
Market Segment WH Government
Type of Request Idea
Market Opportunity

Provides more flexibilty in the product and would be consistent with other areas of the workflow framework that supports substution. Less custom effort for the client and easy to "sell" it to existing and new clients.
Usage frequency + #/type of users impacted

Tasks are used significantly in the SG solution but this decision workflow would be a great way of ensuring client advisors have performed required actions associated to the task.


So if available I expect it would be used as an alternative to a normal task, provide better/easier MI on what actions a client advisor made.
CURAM:Workarounds + Proposed Solution

Suggested to SG to identify generic answer configurations and implement these are workflows. But not ideal.
  • Attach files
  • Admin
    Graham McCrindle
    Reply
    |     Apr 5, 2024

    Hi Garry,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Graham McCrindle, CURAM Product Management Team